COVID-19 Updates

Council & Committees
City Departments
Visit Barre
Businesses
Contact Us
Feedback

 

 COMPLIMENTS AND COMPLAINTS

 

It is the policy of the Barre City Police Department to monitor its services and allow citizens to comment about the quality of service they have received.

The public is encouraged to commend officers when they are appreciative of their service, and are equally encouraged to question or complain about inappropriate service or actions.

Complimentary letters may be filed by submitting a letter addressed to:

Chief of Police
15 Fourth Street
Barre, VT 05641

Complaints may be filed in several ways:

The fundamental role of a formal complaint process ensures the professional integrity of the police department based on objective and thorough investigations of complaints against our personnel. All formal complaints received about members of the Department are investigated following a strict policy and in accordance with Act 56 of 2017, relating to the Professional Regulation of Law Enforcement Officers by the Vermont Criminal Justice Council.

What Should Be Reported

Police behavior that should be subject to citizen complaints includes: Corruption, such as:

Misconduct, such as:

These complaints are thoroughly investigated and a written report is prepared which includes statements from the complainant, the accused and all witnesses. The report will not reflect any personal opinion, but rather represent an unbiased picture of the circumstances as they actually occurred. The report is then submitted to the Chief of Police for evaluation. If the Chief of Police has reason to believe there was misconduct or corruption on the part of the employee, the chief shall make a determination as to what appropriate action shall be initiated.

Complaint Dispositions

The disposition of complaints are classified as follows:


Disciplinary Action

All disciplinary action is handled through a disciplinary matrix.

Minor Complaints

Minor complaints against department members would include such complaints as informal complaints, infractions of policies or procedures or those not believed to be serious by the complainant or shift supervisor receiving the complaint and may be resolved immediately to the satisfaction of the complainant.

An overview of the previous year’s complaint investigations may be viewed in our most recent Administrative Investigation Summary Report (available on our Transparency page). **beginning in 2023 with 2022 data

To participate in the Community Safety Survey or provide a traffic complaint, please use the below links or see the child pages listed under "In This Section" to the right.

Community Safety Survey 

Traffic Complaints